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Closing and re-opening the notebook there usually clears and successfully resets the connection.. You can verify this by doing the following: In OneNote, click File Info View Sync Status.. In the Shared Notebook Synchronization dialog box, click any notebook icon with a yellow triangle warning over it to see the name of any section thats causing sync problems.. Before you try the troubleshooting suggestions in this article, we recommend following the steps in Install Office updates to install the latest OneNote updates on your PC.. Onenote Sync Error Mac Updates AutomaticallyIf youre still experiencing sync problems after updating OneNote, click on the sync issue that best describes the issue youre seeing, or scroll to the end of this article to report your sync issue to the OneNote product team.. If you have a single section that isnt syncing with the rest of an otherwise up-to-date notebook, you can try the following workaround: In the same notebook, create a new section.. If youre able to open and view the notebook in OneNote Online, but cant see the changes, the information hasnt yet synced.. If you do, click it as it should open a troubleshooting article specific to the error.. In your Web browser, click inside the Address box, and then press Ctrl V to paste the copied URL.. Sections wont sync There may be times when your shared notebook is syncing normally except for one of its sections.. You can check the sync status for any specific errors by doing the following: In OneNote, click File Info.. The user experience of this incident is: Users may be unable to sync OneNote Online pages to the OneNote client.. If youre unable to open and view the notebook in OneNote Online, the source of the sync problem is likely with your server.. Onenote Sync Error Mac Updates AutomaticallyIf youre on a Mac, follow the steps in Check for Office for Mac updates automatically.. If your notebook is stored on SharePoint, youll need to contact your administrator to report and troubleshoot the problem.. Warning: Signing in or out of OneNote (or removing and reinstalling the app) is not recommended for troubleshooting, as this could result in data loss.. Click the Sync Now button next to the notebook containing the section Individual notebook sections can occasionally stop syncing properly.. Right-click the URL shown below the name of the affected notebook, and click Copy.. Check for errors in the dialog box, note the error code and message and check the list of error codes in this article.. Important: Depending on the notebook size and type of Internet connection youre using, it may take a while to sync all the notebook content over to the desktop version of OneNote.. If youre able to successfully open the notebook in OneNote Online and the changes appear, the problem may be caused by the desktop version of OneNote.. Next to the name of the affected notebook, click Settings, and then click Close Switch back to the notebook in OneNote Online in your browser, and then click Open in OneNote on the ribbon.. Were continuously releasing product updates that fix issues and improve your syncing experience in OneNote, so its a good idea to keep your copy of OneNote up-to-date.. Hi All, This issue was posted to the Service Health Dashboard (SHD) as incident SP132688 starting at March 26 2018 3:59 AM (UTC).
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